Jitway Privacy Policy — How Secure Is Your Information With Us

Jitway is an online betting and gaming platform that provides services to adult users in Bangladesh and select regions. This Privacy Policy Explains what information we collect when you use the jitway website or app, how we use it, and how we keep it secure.

By using Jitway's services, you are considered to have accepted the terms set out in this Privacy Policy. If you have any objections, please contact us before continuing to use the service.

Jitway Two types of data are collected — what you provide directly and what is gathered automatically based on how you use the platform.

Information You Provide Directly:

• Full name, date of birth, and gender
• Email Address & Mobile Number
• Banking and payment details (Mobile Pay, Nagad, Rocket account numbers)
• National ID (NID) or passport number — collected during KYC verification.
• Address and location information you have provided
• Messages and complaint details sent to support

Automatically Collected Data:

Jitway Your information is collected and used for the following legitimate purposes. Only the data necessary for each specific purpose is ever used.

• Account Management: Handling registration, login, password resets, and profile updates.
• Payment Processing: Processing deposits and completing withdrawals.
• KYC Verification: Verifying identity and preventing money laundering.
• Customer Support: Resolving your complaints, queries, and issues.
• Security: Detecting and preventing fraudulent activity.
• Service Improvement: Analysing user behaviour to improve the platform.
• Legal Obligation: Meeting the requirements of regulatory authorities.
• Promotional Communications: Offers and bonus updates are sent only with your consent.

Jitway Your data is never sold. However, limited information may be shared with trusted third parties in certain circumstances.

• Payment Processors: Payment gateways such as Mobile Pay, Nagad, and Rocket — solely to process transactions.
• KYC Partner: Authorized service providers for identity verification.
• IT Service Providers: For server hosting and technical support — governed by strict confidentiality agreements.
• Law Enforcement: By court order or government directive — strictly when required by law.
• Responsible Gaming Organizations: If problematic gaming behaviour is identified, limited information may be shared.

Jitway Cookies and similar technologies are used across the website and app to enhance your browsing experience and analyze site performance.

Cookie Type:

• Essential Cookies: Maintaining login sessions and enabling core site functionality. Disabling these may cause parts of the site to stop working correctly.
• Preference Cookies: To remember your language, theme, and other preferences.
• Analytics Cookies: To understand which pages are visited most and where users encounter issues.
• Marketing Cookies: To show relevant ads and offers — only with your permission.

You can delete cookies or block new ones at any time through your browser settings. Please note that doing so may affect certain site features.

Jitway Your data is never held longer than necessary. All information is retained while your account remains active.

• General profile data is retained for a maximum of 5 Years are retained.
• Financial transaction records as required by law 7 Years retained until.
• KYC documents are retained for a specified period in accordance with regulatory requirements.
• Support chat history is kept for a maximum of 2 Years are retained.
• After the retention period, data is securely deleted or anonymized.

JitwayAs a jitway user, you have the following rights over your personal data. To exercise any of these rights, please contact us directly.

• Right to Access: You can request to see what information we hold about you.
• Right to Rectification: You can request that any incorrect or outdated information be updated.
• Right to Erasure: You may request deletion of your data under certain conditions.
• Right to Restrict Processing: You can request that we stop using your information for a specific purpose.
• Right to Portability: You may request a copy of your data in a structured, portable format.
• Right to Object: You may object to the use of your data for marketing or profiling purposes.

Jitway's services are intended for individuals aged 18 and above. We do not knowingly collect data from minors.

If you suspect a minor has registered an account by mistake, please contact us immediately support@jitway.betand we will promptly delete that account and all associated data.

Jitway Industry-standard technical and administrative measures are followed to keep your information secure.

• All Data Transfers TLS 1.3 Protected by encryption.
• Passwords are never stored in plain text — strong hashing algorithms are used at all times.
• Sensitive payment information is not stored directly on jitway's servers.
• Only a limited number of staff can access user data, and every access is logged.
• Regular security audits and penetration testing are conducted.
• In the event of a data breach, affected users will be notified within 72 hours.

That said, no system on the internet is 100% secure. We strongly recommend keeping your password strong and not sharing it with anyone.

Jitway This Privacy Policy may be updated from time to time. If any significant changes are made, we will notify you in advance by email or via an on-platform notice.

• Check the "Last Updated" date at the top of the page to confirm you're reading the latest version.
• Continued use of the service after any changes will be considered your acceptance of the updated policy.
• If you object to any changes, please request that your account be closed.

For any questions, complaints, or requests regarding our Privacy Policy, please reach us through the following JitwayContact us at:

• Email: support@jitway.bet
• Live Chat: Use the chat button in the bottom-right corner of the site.
• Support Portal: Log in to your account and open a ticket from the Support section.

We typically respond within 24–48 hours. Complex requests may take up to 30 days.